Translate this site:
  • en
  • zh-CN
  • fr
  • de
  • it
  • ko
  • ja
  • es
  • pt
  • ru
  • el
  • nl
Advanced Search
  Support Home FAQ’s Game Manual Email Support Billing Inquires and Questions  

Customer Support Home

In order to get all your gaming or website issues and questions answered, follow these simple steps. Please start with number one and work your way down, there is a lot of useful information in the FAQ section, manual and knowledge base.

1. FAQ’s

Looking for a quick easy searchable solution? Check out the most commonly asked questions, these are updated often with real user comments and solutions. more

2. Game Manual

Having trouble figuring out how the game works? Click here for the reference guide on everything you need to know about this virtual world. more

3. Email Support

Have a question or issues and you can’t find help in the FAQ? No problem, simply email and one of our customer support representatives will answer your email quickly. more

4. Billing Inquires and Questions

Have a billing or membership related question? We’re here to help, below are the most commonly asked questions regarding Eros Island billing and membership account information. more